“I am thrilled with your Personal Concierge how-to manual. It answers all a start-up concierge’s questions. I get calls from newbies all the time asking for information on how to get started. I will simply tell them to get this book! Succinct, packed full of facts, resources, examples AND fun to read. This manual is great for those who have been in business for awhile, too, not just those considering this venture. It is thorough and covers every base. It is a great shot-in-the arm for us established concierges.”